At Pursuit Claims Limited, we aim to provide a professional, fair, and helpful service at all times. If you are unhappy with any part of our service, we want to hear from you so we can review the matter and work towards a fair resolution.
1. Overview
We take complaints seriously and aim to handle all concerns promptly, fairly, and respectfully.
This procedure explains how to raise a complaint and what you can expect from us.
2. How To Make A Complaint
You can contact us using the details below:
Email: info@pursuitclaims.com
Phone: +44 161 503 4266
When contacting us, please include as much relevant information as possible so we can investigate efficiently.
3. Information To Include
To help us review your complaint, please provide:
Your full name
Preferred contact details
A clear summary of the issue
Relevant dates or times
Any supporting information or reference details
4. Acknowledgement Of Complaint
We aim to acknowledge complaints promptly after receipt.
Where further information is needed, we may contact you to better understand the matter.
5. Investigation Process
We will review the complaint fairly and consider all relevant information available to us.
This may include reviewing communications, website activity, internal notes, or discussions with relevant staff or service providers.
6. Response & Resolution
Once our review is complete, we will respond with our findings and, where appropriate, explain any actions taken or proposed next steps.
Where we identify an error, we will aim to resolve matters fairly and reasonably.
7. Third-Party Referrals
If your complaint relates to a third-party firm, partner, or service provider, we may direct you to the relevant organisation or assist in identifying the appropriate contact route.
8. Professional Standards
We are committed to improving our services and may use complaint feedback to review systems, communication standards, and user experience.
9. Escalation
If you remain dissatisfied after receiving our response, you may contact us again with any additional information for further review.
Where appropriate, we may also explain any relevant external escalation routes.
10. Changes To This Procedure
We may update this Complaints Procedure from time to time. Any updated version will be published on this page.
11. Contact Information
For all complaints or concerns, please contact:
Pursuit Claims Limited
info@pursuitclaims.com
+44 161 503 4266
We appreciate the opportunity to review and resolve concerns professionally and fairly.